Retail operations concerns the work that individuals do to keep a retail store functioning. This includes both retail salespeople and managers in all types of retail stores, including small stores with only a handful of workers and large chain stores with hundreds of employees. If you're interested in a career in this field, remember that you'll probably need to have strong communication skills and the ability to handle difficult customers. If you're already working in the field and are interested in learning more or advancing, you can visit the website for the National Retail Federation, which provides education resources and retail advocacy information
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